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Friday, June 22
 

6:00am

8:00am

8:30am

9:00am

10:30am

12:15pm

12:45pm

1:30pm

1:45pm

3:30pm

A Holistic Approach to Customer Service Regency Ballroom F, 2nd Floor, Hyatt RegencyTim Powers • Michael Solomon • The Wallace Foundation • SD&A Teleservices Community Engagement: Defining Success Regency Ballroom A, 2nd Floor, Hyatt RegencyMitra Sadeghpour • Stacy Brightman • Maria Bradford, CFRE, MA, MBA • Lauren Medici • Brandon Neal Moving Toward an Equitable Organizational Culture Regency Ballroom B, 2nd Floor, Hyatt RegencyKira Hudson Banks • Roberto Bedoya • Julie Grady Heard • Andrew Jorgensen • Melanie Powell-Robinson • LiveNote • Fisher Dachs Associates • Genovese Vanderhoof & Associates • Schuler Shook Podcasting at the Intersection of Opera, Race and Social Justice Regency Ballroom E, 2nd Floor, Hyatt RegencyPaige Hernandez • Tony Macaluso • Heather McDougall • Christopher Powell • Tazewell Thompson • Fisher Dachs Associates • Ann and Gordon Getty Foundation Program Evaluations for Grants Sterling 3. 2nd Floor, Hyatt RegencyDiana Konopka • Jenny Hoelzer • Michelle Insco • Sarah Lutman Roundtable: Artistic Administration Sterling 2, 2nd Floor, Hyatt RegencySean Waugh • Scott Guzielek • Threshold Acoustics Trustee Roundtable: General Director Evaluations Sterling 6, 2nd Floor, Hyatt RegencyMarc A. Scorca • Evan Hazell • Gina Hoagland • James Wright • Genovese Vanderhoof & Associates Tour and Changeover: Opera Theatre of Saint Louis Loretto-Hilton CenterHans Fredrickson • LiveNote • Opera Theatre of Saint Louis

5:15pm

6:00pm

8:00pm

10:30pm

10:45pm