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Friday, June 22 • 3:30pm - 5:00pm
A Holistic Approach to Customer Service

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Staff devote tremendous time and resources to attract new audiences and retain current ones. With increased competition for time, attention and money, and with rising ticket prices, companies must create a signature experience that starts before the ticket purchase and continues well after the final curtain. This session will explore the many elements of customer service that can inspire repeat and frequent attendance and create brand advocates.

avatar for Tim Powers

Tim Powers

Director of Sales and Marketing, Four Seasons Hotel St. Louis
Tim Powers “stumbled” into hospitality and, for that matter, Four Seasons, which recruited him from the University of Hawaii where he was studying travel industry management on a golf scholarship he earned while on the American Junior Golf Tour. But for one 14-month break to glean... Read More →
avatar for Michael Solomon

Michael Solomon

Director of Audience Experience, Austin Opera

avatar for SD&ampA Teleservices

SD&A Teleservices

Sponsor: Marketing/PR Network
Committed to making the world a better place, SD&A works exclusively with nonprofit organizations to help them raise money for a wide variety of worthy causes. This is our sole mission, and we've been doing it successfully for 35 years. Known for our flexible approach to campaign... Read More →
avatar for The Wallace Foundation

The Wallace Foundation

Sponsor: Audience Research sessions
Based in New York City, The Wallace Foundation is an independent national philanthropy dedicated to fostering improvements in learning and enrichment for disadvantaged children and the vitality of the arts for everyone. It seeks to catalyze broad impact by supporting the development... Read More →

Friday June 22, 2018 3:30pm - 5:00pm CDT
Regency Ballroom F, 2nd Floor, Hyatt Regency 315 Chestnut St., St. Louis, MO 63102